Customer Information Systems
The quality of travel information directly affects the customer experience -with poor performance having a negative effect and the potential of hitting overall customer service through delaying passenger boarding services. KeTech Systems have designed and developed a true multi-modal Customer Information System (CIS) which provides flexibility, performance and value for money.
KeTech Systems CIS solutions are based on:
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Commercial flexibility - no annual licence fees
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Open standards - designed to seamlessly interface to virtually all legacy systems
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Expandability - to build capability as driven by the market or regulator influences
KeTech Systems’ innovation also extends to the technology deployed, providing a future proof system fully compatible with web-based technology, with ‘centrally directed, locally controlled architecture’ which enables the system to:
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Operate with low communication data requirements (9k6bps)
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Be easily extended to disseminate information to third party users via the web, WAP, SMS etc.
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Avoid traditional ‘blank screen’ problems if communication links are lost
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Operate as a stand-alone station to multiple networked stations, driven from a central controller
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Deliver single mode of transport up to multi-modal operation
The standard KeTech Customer Information System is based around a common core of facilities, including a network infrastructure to gather travel information, a database application to process the service schedule and a web server to provide public display information. The wide area Customer Information System is a distributed multi-processor system with functionality split into two areas: the Central Server and the Local Station Servers.
